Enhanced Protection from Credit Card Scams

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Security against phishing attacks
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Important information:

On April 10, 2024, the customer portal and web access to the card account will be discontinued. Please download the Swiss Bankers App to continue to have unrestricted access to all services.

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Swiss Bankers App

Swiss Bankers security information.

Scammers are constantly trying to obtain credit card data and login credentials to online banking accounts and payment services by phone, e-mail, text messages or other means. The methods they use are referred to as phishing. Protect yourself by looking out for simple ways to recognise fraud:

Swiss Bankers and Mastercard will never ask you to disclose, change or confirm personal data such as card number, expiration date, card verification number, username or passwords.
Never share your personal information by e-mail, text message, phone conversation or physical letter.
Never click any links to login pages that ask for your username or password.

What you should do to protect yourself from phishing.

Download the app, open it and add your card.
Click Card Settings & PIN code.
Use the app to block your card yourself or immediately report card misuse to customer service by phone or e-mail. Phone: +41 31 710 12 15. E-mail: info@swissbankers.ch.
If you receive suspicious e-mails, ignore them or forward them to reports@antiphishing.ch. antiphishing.ch is operated by MELANI, the Reporting and Analysis Centre for Information Assurance of the Swiss Confederation. This is how you can contribute to the fight against phishing e-mails.

More security against phishing attacks

Swiss Bankers security information.

What you should do to protect yourself from phishing.