Prevent Credit Card Theft with Mastercard ID Theft Protection

Prepaid credit cards

Private clients

Travel

The prepaid credit card for travel.

Life

The prepaid credit card for daily life.

Prime

The prepaid credit card for discerning customers.

Business clients

Value

The prepaid credit card for companies.

Prepaid credit cards overview
Compare cards and conditions

Prepaid credit cards

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Money transfer

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Safety

Card Security – Phishing
Security with the Swiss Bankers app
Security on travels
Security while shopping online
Security against phishing attacks
What to do in case of fraud
What to do in case of loss or theft
Switch to Mastercard® Identity Check™
Mastercard® Identity Check™

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Services & Support

Card services

Swiss Bankers App
Top up your card
Change your PIN
Card account
Mobile payment

Information

Outlets
Cash order
Country information
ATMs around the world
Downloads
Travelers Cheques
Change contact details & personal details

Help

FAQ
Customer service
Partner portal

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Swiss Bankers

About us
Contact
Vacancies
Press
Annual reports

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What would you like to access?

Important information:

Am 10. April 2024 wurden das Kundenportal sowie der Web-Zugriff auf das Kartenkonto eingestellt. Bitte laden Sie die Swiss Bankers App herunter, um weiterhin uneingeschränkten Zugriff auf alle Dienste zu haben.

Are you a Swiss Bankers sales partner?

Hier geht es zum Partnerportal.

Select country:

Switzerland Liechtenstein

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Apply

Change your PIN
What to do in case of loss or theft
Top up your card
Swiss Bankers App

Do this immediately:

Block the card yourself with one click via the Swiss Bankers app as soon as you notice the loss. This way, fraudulent transactions cannot compromise your current budget.
Or have your card blocked by our customer service on +41 31 710 12 15.

Whether the card is stolen or lost – either way, a replacement card with the balance of the missing or stolen card will be sent to you – a call to customer service is all it takes.

Order your replacement card directly in the app

We want to offer you an even more convenient and efficient service: ordering replacement cards is now available directly via the Swiss Bankers app – fast, secure, and accessible 24/7.

It’s very simple:
Open the Swiss Bankers app, select “General Settings” from the menu, then tap “Replace Card.” Then just follow the instructions.

Note:
At the moment, ordering a replacement card via the app is only possible in Switzerland and Liechtenstein.