You can change your PIN code of your prepaid credit card at ATMs and post office cash dispensers in Switzerland, via the Swiss Bankers app or by calling our customer service team.
You can choose a new PIN code via the Swiss Bankers app.
Follow the instructions on the ATM screen to change your PIN code.
Change your PIN code by calling our customer service on +41 31 710 12 15:
Your new PIN code is valid immediately.
How can I change my PIN-Code?
Once your prepaid card has been topped up and activated, you can change the PIN code at ATMs in Switzerland and Liechtenstein, as well as at post office cash dispensers in Switzerland and via the Swiss Bankers customer service +41 31 710 12 15 worldwide. The procedure for changing the PIN by phone is as follows:
After the language selection, choose the «PIN Change» service via key 3. Enter card number and PIN and confirm by pressing the # key. After entering the new PIN twice and confirming each entry by the # key, press key 1 to finish. The new PIN is valid immediately.
With the Swiss Bankers app you can set a new code without knowing the current one.
What do I have to pay attention to when changing the PIN-Code?
Changed PINs must not contain easily recognized combinations (such as phone number, date of birth, license plate number, etc.). Please note when choosing your new PIN code that often only four-digit codes are accepted abroad.
You forgot your PIN – what now?
You forgot your Internet code – what now?
If you forgot your Internet code, please call Customer Service +41 31 710 12 15 (Press 4: Internet Code).