Change your PIN

You can change your PIN code of your prepaid credit card at ATMs and post office cash dispensers in Switzerland, via the Swiss Bankers app or by calling our customer service team.

Change your PIN: Swiss Bankers app.

You can choose a new PIN code via the Swiss Bankers app.

Change your PIN: ATM

Follow the instructions on the ATM screen to change your PIN code.

Change your PIN: customer service

Change your PIN code by calling our customer service on +41 31 710 12 15:

  • Select your language, then choose «Change PIN code» by pressing 3 on the keypad. 
  • Enter your card number and PIN code and confirm with the hash key (#). 
  • After entering your new PIN code twice, confirming it each time by pressing the hash key (#), press 1.

Your new PIN code is valid immediately.

How can I change my PIN-Code?

Once your prepaid card has been topped up and activated, you can change the PIN code at ATMs in Switzerland and Liechtenstein, as well as at post office cash dispensers in Switzerland and via the Swiss Bankers customer service +41 31 710 12 15 worldwide.

With the Swiss Bankers app you can set a new code without knowing the current one.

What do I have to pay attention to when changing the PIN-Code?

Changed PINs must not contain easily recognized combinations (such as phone number, date of birth, license plate number, etc.). Please note when choosing your new PIN code that often only four-digit codes are accepted abroad.

You forgot your PIN – what now?

You can change your PIN code using the Swiss Bankers app, even if you no longer know your current code. If you have not installed the app, please refer to our customer service (Monday to Sunday, 08.00 a.m.–10.00 p.m.).

You forgot your Internet code – what now?

If you forgot your Internet code, please call Customer Service +41 31 710 12 15.