What to do in case of fraud

Do this immediately:

  1. Block your card immediately.
  2. If you use the Swiss Bankers app, block your card immediately. This way, further abusive transactions can be prevented. Or block your card by calling our Customer Service on +41 31 710 12 15.
  3. Report your suspicions of fraud immediately to our Customer Service at +41 31 710 12 15 or info@swissbankers.ch.
  4. Please complete the online disputed Transactions form and send it to info@swissbankers.ch.