Adapted top-up options

Important information



We are delighted to have you here. We would like to inform you that Raiffeisen has discontinued sales of the Travel card. Don't worry, you can continue to use your Travel card.
 

  • Your Travel card remains valid
  • Your card terms and conditions remain unchanged
  • Swiss Bankers will continue to sell the Travel card
  • Customer support via Swiss Bankers remains guaranteed

 

Find out how to top up your card quickly and easily here.

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How you can top up your card

In the Swiss Bankers app, you will find all top-up options for your card under ‘Load’.

1. Log in to the app

2. Tap on ‘Top up’

3. Select a top-up option


Please ensure that your card is registered in the Swiss Bankers app. This will give you access to all available top-up options at any time.

Your top-up options in the Swiss Bankers app


 

Charging in 1 working day
E-Banking

1.  Share account details

2.  Send to email address

3.  Enter details in e-banking

4.  Approve payment

Charging in 15 minutes
Debit/credit card

1.  Register your payment card

2.  Enter the amount

3.  Approve payment

Charging in 15 minutes
PostFinance Pay

1.  Enter the amount and confirm

2.  Open the PostFinance app

3.  Approve the payment

Charging in 1 working day
E-Banking

1.  Share account details

2.  Send to email address

3.  Enter details in e-banking

4.  Approve payment

Charging in 15 minutes
Debit/credit card

1.  Register your payment card

2.  Enter the amount

3.  Approve payment

Charging in 15 minutes
PostFinance Pay

1.  Enter the amount and confirm

2.  Open the PostFinance app

3.  Approve the payment

Questions and answers

 

Will Travel continue to be sold through other channels?

Yes, the Travel card will continue to be offered directly by Swiss Bankers via its own website and app. It is also available from over 200 distribution partners.

How can I add my card to the Swiss Bankers App?

Adding the Travel card to the Swiss Bankers App is easy:

  1. Open the Swiss Bankers App and log in.
  2. Tap the red plus icon in the top right corner of the main menu.
  3. Select ‘Add card’ and follow the steps.

Your Travel card is now stored in the app and ready to use.

I have forgotten my PIN code, what can I do?

If your Travel card is already activated in the Swiss Bankers app, you can easily set a new PIN code under “Card settings & PIN”.

If your card is not yet stored in the app, please add it first. To do this, tap the red plus symbol in the top right-hand corner of the main menu and select “Add card”.

If you are using the Swiss Bankers app on your device for the first time or have just created a new app account, please contact our customer service team on +41 31 710 12 15 to request a new PIN code.

How much credit can I top up on the card?

The minimum top-up amount is EUR/USD/CHF 100, and the maximum top-up amount or maximum card balance is EUR/USD/CHF 10,000.

Is Mastercard or Visa better for international travel?

The prepaid credit card for use abroad and in Switzerland uses the Mastercard network, which offers several advantages:

  • Global acceptance: Mastercard is accepted worldwide – at over 2 million ATMs and more than 70 million retail locations.
  • Competitive exchange rates: Mastercard generally offers favourable exchange rates for international transactions, which can be advantageous when travelling abroad.
  • Security features: Mastercard offers robust security measures, including Mastercard Identity Check™, which provides additional protection against online card fraud.

The choice between Mastercard and Visa often depends on personal preferences and the specific benefits of each card. Travel, the Mastercard travel credit card for Switzerland and abroad, offers comprehensive worldwide usability and security features that are particularly suitable for international travellers.

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