Customer service – help and direct contact

Prepaid credit cards

Private clients

Travel

The prepaid credit card for travel.

Life

The prepaid credit card for daily life.

Prime

The prepaid credit card for discerning customers.

Business clients

Value

The prepaid credit card for companies.

Prepaid credit cards overview
Compare cards and conditions

Prepaid credit cards

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Money transfer

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Safety

Card Security – Phishing
Security with the Swiss Bankers app
Security on travels
Security while shopping online
Security against phishing attacks
What to do in case of fraud
What to do in case of loss or theft
Switch to Mastercard® Identity Check™
Mastercard® Identity Check™

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Services & Support

Card services

Swiss Bankers App
Top up your card
Change your PIN
Card account
Mobile payment

Information

Outlets
Cash order
Country information
ATMs around the world
Downloads
Travelers Cheques
Change contact details & personal details

Help

FAQ
Customer service
Partner portal

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Swiss Bankers

About us
Contact
Vacancies
Press
Annual reports

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What would you like to access?

Important information:

Am 10. April 2024 wurden das Kundenportal sowie der Web-Zugriff auf das Kartenkonto eingestellt. Bitte laden Sie die Swiss Bankers App herunter, um weiterhin uneingeschränkten Zugriff auf alle Dienste zu haben.

Are you a Swiss Bankers sales partner?

Hier geht es zum Partnerportal.

Select country:

Switzerland Liechtenstein

Select language:

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Apply

Change your PIN
What to do in case of loss or theft?
Top up your card
Swiss Bankers App

Swiss Bankers App – your smart way to access digital services

Fast & Free: Resolve your concerns directly in the Swiss Bankers app – no hotline waiting times.
Full Control: Block your card, change your PIN, view transactions in real time, and top up your balance instantly.
Priority Support: App users receive faster and free assistance through dedicated support sections.

Tip: For the best and fastest service – always contact us directly via the app!

Alternatively, you can also use our contact form to describe your concern – we’ll be happy to help.

For all cards: Monday to Friday, 08.00 a.m.–06.00 p.m.

Tel. +41 31 710 12 15

For Send: Monday to Friday, 08.00 a.m.–06.00 p.m.

Tel. +41 31 710 12 30

Card closures: Monday to Sunday, 08.00 a.m.–10.00 p.m.

Tel. +41 31 710 12 15

Contact form for cards Contact form for Send