Learn what to do in Case of Credit Card Fraud

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Safety

Card Security – Phishing
Security with the Swiss Bankers app
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What to do in case of fraud
What to do in case of loss or theft
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Important information:

Am 10. April 2024 wurden das Kundenportal sowie der Web-Zugriff auf das Kartenkonto eingestellt. Bitte laden Sie die Swiss Bankers App herunter, um weiterhin uneingeschränkten Zugriff auf alle Dienste zu haben.

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What to do in case of loss or theft?
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Swiss Bankers App

Secure access to your replacement card via the self-service in the app.

We want to offer you an even more convenient and faster service while also drawing your attention to an important security measure:

If you suspect a fraud attempt, please use the self-service feature “Replace Card” immediately.
This self-service automatically initiates the entire process – so there’s no need to manually block your card beforehand!

Order your replacement card quickly and securely via the app:
The replacement card ordering service is now available in the Swiss Bankers app – fast, secure, and accessible 24/7.

It’s that simple:

Open the Swiss Bankers app.
In the menu, select “Card settings & PIN”, then “Replace card”.
Follow the on-screen instructions.

Suspected fraud and you don’t have the app yet? You should get it immediately.

Report any suspected fraud immediately to our customer service or via: info@swissbankers.ch.
Please fill out the online form for disputed Transactions and send it to info@swissbankers.ch if fraudulent transactions have occurred.

What to do in case of fraud?

Secure access to your replacement card via the self-service in the app.

Suspected fraud and you don’t have the app yet? You should get it immediately.