Greater protection when shopping: How the Swiss Bankers card helps in everyday life

Contents:

• What is Life ShopProtect and how does it protect you whilst shopping?

• Life ShopProtect: What cover is included when you’re shopping?

• How Life ShopProtect works – from activation to making a claim

• What are the terms and conditions for shopping protection?

• Conclusion: Shop with greater peace of mind with Life ShopProtect

What is Life ShopProtect and how does it protect you whilst shopping?

A purchase is quickly made – but sometimes the questions only arise afterwards: what happens if the order doesn’t arrive, the new item is damaged or suddenly becomes cheaper shortly after purchase?

This is exactly where Life ShopProtect comes in. This supplementary cover for the Swiss Bankers Life Card offers extra security for everyday purchases – both online and in-store. So the cover doesn’t simply end when you pay, but continues to protect your purchase even afterwards.

Life ShopProtect: What cover is included when you’re out shopping?

Life ShopProtect makes everyday shopping a little more relaxed – especially if, after you’ve paid, things don’t go quite as planned. Depending on the situation, various benefits are available to help:

• Purchase protection: Covers purchases for up to 10 days after the date of purchase against theft, damage or destruction.
• Best Price Guarantee: If an identical product is found at a lower price within 14 days of purchase, the price difference can be refunded – provided the difference is at least CHF 30.
• Non-compliant delivery: Cover includes, amongst other things, non-delivery, significantly delayed delivery, and goods delivered incorrectly, incompletely or damaged.
• Warranty extension: For eligible electrical appliances, the manufacturer’s warranty is extended by 12 months. Depending on the terms and conditions, this covers repair costs for mechanical, electrical or electronic faults – or a replacement if repair is not practical or not possible.
• Warranty extension: For eligible electrical appliances, the manufacturer’s warranty is extended by 12 months after it has expired. Depending on the terms and conditions, this covers repair costs for mechanical, electrical or electronic faults. If a repair is not economically viable or technically impossible, the appliance may be replaced.

How Life ShopProtect works – from activation to making a claim

For Life ShopProtect to apply to a purchase, the cover must be activated in the Swiss Bankers app before the purchase is made. Holders of a valid Swiss Bankers Life card are insured, provided that the purchase in question was paid for in full using this card.

In the event of a claim, the incident should be reported as soon as possible. It is also important to keep all relevant documents so that the case can be investigated. Different supporting documents are required depending on the type of cover:

• In the event of theft or damage: original receipts, a claim form and, in the case of theft, a police report.
• For the Best Price Guarantee: the original invoice and proof of the cheaper, identical offer.
• In the event of a non-compliant delivery: written contact with the retailer within 30 days, as well as evidence of attempts to contact them and of the non-delivery.
• For warranty extensions: serial number, original invoice and the manufacturer’s warranty terms and conditions.

What are the terms and conditions of the purchase protection?

A quick look at the key requirements will help you make the most of Life ShopProtect. The cover applies to purchases of CHF 50 or more that have been paid for in full using the Swiss Bankers Life card, made in Switzerland, the EU or the EEA, and intended for personal use.

Good to know: up to CHF 2’000 is covered per claim. If you also keep your receipts, invoices and other important supporting documents, you’ll be well prepared should the need arise and can make the most of the benefits offered by Life ShopProtect.

Conclusion: Shop with greater peace of mind with Life ShopProtect

Life ShopProtect not only makes your everyday shopping safer, but also more stress-free. Instead of wondering after your purchase, ‘What would actually happen if…?’, this insurance gives you reliable cover at your side.

This means you can go about your shopping with greater peace of mind – well prepared and better protected.