Forms

Conveniently download forms for address changes or refund requests, as well as other forms—they're quickly available and easy to use.

Forms

Request for refund of card balance for private customers

Order for the repayment of card balances for corporate customers

Order for the repayment of card balance in the event of death

Order for the redemption of card balance for value partner

Disputed Transactions

Disputed Transactions for Stolen or Lost Cards

Change contact and personal data *

* The following documents are required for address changes:
• ID, passport or foreign identity card

* The following documents are required for a change of personal details:
• ID, passport or foreign identity card and official document such as family record book, marriage certificate etc.