Customer service

Contact us for further information.

Monday to Friday, 08.00 a.m.–06.00 p.m.

  • Tel. +41 31 710 12 15 (for all cards)

Step 1

Select the language of your choice:

  • Press 1: German
  • Press 2: French
  • Press 3: English
  • Press 4: Italian

Step 2

Select the desired service: 

Automatic hotline, 24/7:

  • Press 1: Check your card balance.
  • Press 2: Check your last five transactions.
  • Press 3: Change PIN (you can determine a new code on the Swiss Bankers app)
  • Press 4: Internet Code

Monday to Sunday, 08.00 a.m.–10.00 p.m.

  • Press 5: Replace lost/stolen cards, forgotten PIN number

Monday to Friday, 08.00 a.m.–06.00 p.m.

  • Press 6: Speak to customer service.

Please have your card number and PIN code ready.

 

Monday to Friday, 08.00 a.m.–06.00 p.m.

  • Tel. +41 31 710 12 30 (for Send)