Swiss Bankers App – your smart way to access digital services

Fast & Free: Resolve your concerns directly in the Swiss Bankers app – no hotline waiting times.
Full Control: Block your card, change your PIN, view transactions in real time, and top up your balance instantly.
Priority Support: App users receive faster and free assistance through dedicated support sections.

Tip: For the best and fastest service – always contact us directly via the app!

Alternatively, you can also use our contact form to describe your concern – we’ll be happy to help.

For all cards: Monday to Friday, 08.00 a.m.–06.00 p.m.

Tel. +41 31 710 12 15

For Send: Monday to Friday, 08.00 a.m.–06.00 p.m.

Tel. +41 31 710 12 30

Card closures: Monday to Sunday, 08.00 a.m.–10.00 p.m.

Tel. +41 31 710 12 15

Contact form for cards Contact form for Send

Our services

Faster, cheaper, easier – with the Swiss Bankers app. Most services can be carried out directly in the app – free of charge and instantly. This saves you time, fees, and unnecessary phone calls. More convenience for you, around the clock. Here you'll find an overview of all fees .

Lost or Stolen Card
Replace Card
- Lost / Stolen
- Fraud
Recommendation: Via the app: Replace at any time (24/7) (approx. 3 business days).
Cancel Card
Bank Statement
Manage PIN
Manage PIN
- Through Customer Service: CHF 15.– by mail
- Through the Swiss Bankers app: free of charge
Recommendation: Manage your account for free using the Swiss Bankers app.

Customer service

Swiss Bankers App – your smart way to access digital services

Our services

Lost or Stolen Card

Cancel Card

Bank Statement

Manage PIN