Card services

Customer service

If you can’t find the answer you’re looking for in the FAQ or want to speak to us directly, contact Swiss Bankers customer service on +41 31 710 12 15.

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Swiss Bankers App

The Swiss Bankers app provides you with a variety of options and attractive services for your prepaid credit card. Take advantage of this and make cashless payment even easier, more secure and more manageable.

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Top up your card

You can top up your Life and Travel cards at every outlet, via the Swiss Bankers app, in our customer portal or via online banking. Visit your bank to top up your Prime card.

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Change your PIN

You can change your PIN code of your prepaid credit card at ATMs and post office cash dispensers in Switzerland, via the Swiss Bankers app or by calling our customer service team.

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Card account

Check transactions, account balance and more in your card account. To do this, log in via the customer portal or the Swiss Bankers app.

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Mobile payment

Mobile payments for Swiss Bankers prepaid credit cards: you pay conveniently with your mobile phone or your smartwatch via Apple Pay, Google Pay or Samsung Pay.

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