Customer service – help and direct contact

Prepaid credit cards

Private clients

Travel

The prepaid credit card for travel.

Life

The prepaid credit card for daily life.

Prime

The prepaid credit card for discerning customers.

Business clients

Value

The prepaid credit card for companies.

Prepaid credit cards overview
Compare cards and conditions

Prepaid credit cards

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Money transfer

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Safety

Security with the Swiss Bankers app
Security on travels
Security while shopping online
Security against phishing attacks
What to do in case of fraud
What to do in case of loss or theft
Switch to Mastercard® Identity Check™
Mastercard® Identity Check™

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Services & Support

Card services

Swiss Bankers App
Top up your card
Change your PIN
Card account
Mobile payment

Information

Outlets
Cash order
Country information
ATMs around the world
Downloads
Travelers Cheques
Change contact details & personal details

Help

FAQ
Customer service
Partner portal

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Swiss Bankers

About us
Contact
Vacancies
Press
Annual reports

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Services & Support

Help

What would you like to access?

Important information:

Am 10. April 2024 wurden das Kundenportal sowie der Web-Zugriff auf das Kartenkonto eingestellt. Bitte laden Sie die Swiss Bankers App herunter, um weiterhin uneingeschränkten Zugriff auf alle Dienste zu haben.

Are you a Swiss Bankers sales partner?

Hier geht es zum Partnerportal.

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Switzerland Liechtenstein

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Apply

Change your PIN
What to do in case of loss or theft?
Top up your card
Swiss Bankers App

Swiss Bankers App – your smart way to access digital services

Fast & Free: Resolve your concerns directly in the Swiss Bankers app – no hotline waiting times.
Full Control: Block your card, change your PIN, view transactions in real time, and top up your balance instantly.
Priority Support: App users receive faster and free assistance through dedicated support sections.

Tip: For the best and fastest service – always contact us directly via the app!

Alternatively, you can also use our contact form to describe your concern – we’ll be happy to help.

For all cards: Monday to Friday, 08.00 a.m.–06.00 p.m.

Tel. +41 31 710 12 15

For Send: Monday to Friday, 08.00 a.m.–06.00 p.m.

Tel. +41 31 710 12 30

Card closures: Monday to Sunday, 08.00 a.m.–10.00 p.m.

Tel. +41 31 710 12 15

Contact form for cards Contact form for Send

Our service fees

Faster, cheaper, easier – with the Swiss Bankers app. Most services can be carried out directly in the app – free of charge and instantly. This saves you time, fees, and unnecessary phone calls. More convenience for you, around the clock.

Replace card

Service	CHF (App)	CHF (VP**)	CHF (Hotline)
Lost / Stolen	*15 CH & LI / 50 international	not available	*15 CH&LI / 50 intl.
Fraud	*15 CH & LI / 50 international	not available	*15 CH&LI / 50 intl.
Recommendation: via app: replace automatically at any time (24/7) (approx. 3 business days) via hotline: replacement (approx. 3 business days)

Cancel card & refund balance

Service	CHF (App)	CHF (VP**)	CHF (Hotline)
Cancel card & refund balance	free	not available	20
Recommendation: via app: available free of charge at any time (24/7). via hotline: requires a form; subject to a fee if the balance is ≥ CHF 50.

Account statement

Service	CHF (App)	CHF (VP**)	CHF (Hotline)
Account statement	free	free (partially available)	15
Recommendation: via app: available free of charge at any time (24/7). via hotline: within approx. 3 business days, subject to a fee

PIN forgotten

Service	CHF (App)	CHF (VP**)	CHF (Hotline)
Show & change PIN	free	not available	not available
Recommendation: via app: available free of charge at any time (24/7), provided the card is stored in the app.
Order new PIN	not available	15	15
Recommendation: subject to a fee via distribution partners (banks, SBB, …) or via hotline.
No PIN needed anymore	15	not available	not available
Recommendation: will be suggested automatically in the app.

* No fees apply for the cards (Travel, Prime).

** VP = distribution partner (card purchased through a distribution partner)