Important information:
Am 10. April 2024 wurden das Kundenportal sowie der Web-Zugriff auf das Kartenkonto eingestellt. Bitte laden Sie die Swiss Bankers App herunter, um weiterhin uneingeschränkten Zugriff auf alle Dienste zu haben.
Are you a Swiss Bankers sales partner?
Hier geht es zum Partnerportal.
To ensure that your Travel Card remains valid, please update your customer information by the specified deadline. As a thank-you, you’ll receive TravelProtect free of charge for 12 months.
Learn more here about TravelProtect and how you can top up your card quickly and easily.
If you are unexpectedly unable to start your trip, your costs are covered – for example in the event of illness, accident, pregnancy complications, or unforeseen job loss of an insured family member.
If you have to start your trip at a later date for an insured reason, we cover the resulting cancellation or rebooking costs – for example in the event of illness, accident, or sudden job loss.
If you have to unexpectedly interrupt your trip or return earlier, unused travel services as well as additional return travel and accommodation costs are covered – for example in the event of illness, accident, or a family emergency.
Your baggage is protected worldwide: in the event of damage, loss, or theft, we cover the repair or replacement up to the agreed maximum amount.
Baggage delay and baggage damage. If your baggage arrives late (from 4 hours), we reimburse essential replacement purchases such as clothing or hygiene items.
In case of damage, loss, or theft, baggage insurance also applies.
Travel insurance with the Travel Card
In the Swiss Bankers app, you will find all top-up options for your card under ‘Load’.
1. Log in to the app
2. Tap on ‘Top up’
3. Select a top-up option
Please ensure that your card is registered in the Swiss Bankers app. This will give you access to all available top-up options at any time.
1. Share account details
2. Send to email address
3. Enter details in e-banking
4. Approve payment
1. Register your payment card
2. Enter the amount
3. Approve payment
1. Enter the amount and confirm
2. Open the PostFinance app
3. Approve the payment
1. Select Apple Pay or Google Pay as your payment method
2. Enter the amount
3. Confirm the payment
Why do I need to update my information and verify my identity?
Updating your customer information and verifying your identity again are required by law. This ensures that your details are up to date and that you can continue to use your Travel Card without restrictions in the future.
What happens if I don’t update my information?
If you do not update your information within the specified time frame, we will be unable to continue providing your Travel Card due to legal requirements. The card will be blocked and can no longer be used. Additionally, your customer account will be transferred to “contactless” status, which incurs an annual fee of CHF 45.–.
How can I activate TravelProtect travel insurance?
Once you’ve successfully updated your customer information in the Swiss Bankers app, you can easily activate the travel insurance. In the app, tap “TravelProtect” below your card and follow the on-screen steps.
Will Travel continue to be sold through other channels?
Yes, the Travel card will continue to be offered directly by Swiss Bankers via its own website and app. It is also available from over 200 distribution partners.
How can I add my card to the Swiss Bankers App?
Adding the Travel card to the Swiss Bankers App is easy:
Your Travel card is now stored in the app and ready to use.
I have forgotten my PIN code, what can I do?
If your Travel card is already activated in the Swiss Bankers app, you can easily set a new PIN code under “Card settings & PIN”.
If your card is not yet stored in the app, please add it first. To do this, tap the red plus symbol in the top right-hand corner of the main menu and select “Add card”.
If you are using the Swiss Bankers app on your device for the first time or have just created a new app account, please contact our customer service team on +41 31 710 12 15 to request a new PIN code.
How much credit can I top up on the card?
The minimum top-up amount is EUR/USD/CHF 100, and the maximum top-up amount or maximum card balance is EUR/USD/CHF 10,000.
© Swiss Bankers 2026
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