Protected funds against theft and loss
Mastercard Prepaid is issued by Swiss Bankers Prepaid Services Ltd, the leading issuer of prepaid cards in Switzerland, owned by Swiss banks. Swiss Bankers holds a banking license so that your card assets are fully covered by the depositor protection scheme.
If your card happens to end up in the wrong hands, you can immediately block it yourself using the app or call our customer service hotline on +41 31 710 12 15 for more support. Whether it is theft or loss, you will be sent a new card including the amount of the card that was lost or stolen. The fee for a replacing your card is CHF 20.- within Switzerland and CHF 50.- abroad (including shipping). Please get in touch with customer service on +41 31 710 12 15 in order to replace your card.