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Frequently asked questions about the Travel Cash prepaid card

Do you have any general questions about your card related to PIN codes, security, mobile payments, services or Swiss Bankers? You can find the answer in our general FAQs

Getting the Travel Cash Card

Swiss Bankers Travel Cash is available from many banks, PostFinance offices and at SBB Change. The Travel Cash Card is exclusively available from distribution partners in Switzerland. Please visit Outlets for a current list of distributors. You can also order a card via the e-banking interface of PostFinance and many major banks. It is not possible to obtain a Travel Cash Card directly from Swiss Bankers Prepaid Services Ltd.

You may be the cardholder (beneficiary owner) of a maximum of five cards.

Swiss Bankers Prepaid Services AG will register the card with the name, address, nationality and date of birth of the cardholder (beneficiary owner). The name is not shown on the card.

The Travel Cash Card is available in euros, US dollars and in Swiss francs.

When you travel in Europe or the United States, a card in euros or US dollars is recommended. If you directly apply for a card in the desired currency, it will be considerably cheaper. When you withdraw money at a foreign ATM or make a purchase abroad, you will not have to choose your currency and be charged exchange fees. Also, you have a better overview if the currency of your card coincides with the local currency of your destination. When you travel outside Europe or the United States, a card in Swiss francs is advised.

When purchasing a Travel Cash Card, customers receive a copy of the General Terms and Conditions as well as information about the card and the «My Card» app. The PIN and the Internet code are shipped separately from the card.

Reloading the Travel Cash Card

The cardholder or other persons can load funds to the card, i.e. to the corresponding card account. Swiss Bankers Prepaid Services AG reserves the right to restrict the circle of these persons.

Travel Cash Cards can be reloaded at any branch office of the distributor where you purchased the card initially. In addition, you can reload your card via «My Card» app using a credit card or PostFinance card as well as via e-banking. The card cannot be reloaded by Swiss Bankers Customer Service.

Minimum load amount EUR/USD/CHF 100.–. Maximum load amount resp. card balance EUR/USD/CHF 10,000.–.

No, Travel Cash Cards cannot be reloaded at bank counters for cash. The card can only be loaded by charging a bank account.

The load amount is generally credited to the card no later than half an hour after order placement. If you load the card at one of our distribution partner locations or via the «My Card» app, the new balance will usually be available on your card within 15 minutes. If you load the card using online banking, the new balance will be activated on your card within two workdays.

There is no annual fee for your Travel Cash Card. At the time you load the Card, you simply pay a modest commission, as a rule 1.5 % of the load amount – something like an insurance premium for theft or loss protection.

Additional loading options via online and app:

  • By e-banking about two workdays
  • Using the PostFinance Card via the «My Card» app - fast loading within 15 minutes: CHF 6.–
  • By credit card via the «My Card» app - fast loading within 15 minutes: 1.5% on the total amount
     

Using the Travel Cash Card

The amount per withdrawal is dependent on the limit of the relevant ATM operator and is the same for all prepaid, credit, and bank cards. The limit is determined by the relevant ATM operator and may vary between banks or countries. In most countries, amounts equivalent to between at least CHF/EUR/USD 200.– and 1000.– per transaction can be withdrawn from ATMs. Exceptions exist in some countries where the living costs are very low. Our recommendation: also use the Travel Cash card for cashless payments in shops, restaurants, and hotels.

When you withdraw funds from ATMs, there is a modest charge in the amount of EUR 5.–, USD 5.– or CHF 5.– depending on the currency you have chosen for your Card. An additional charge may apply at selected ATMs. Service charges are subject to change without notice.

Yes, this is possible. You can use your Travel Cash card to withdraw euros, regardless of what currency your card is in.

There is no default geoblocking for your Travel Cash Card. This means that cash withdrawals and payments with Travel Cash are possible worldwide without the need of an activation. You can block individual countries at any time in real time using the «My Card» app.

Yes, with Swiss Bankers Internet Cash you benefit from the worldwide acceptance network of Mastercard merchants. In other words, the Travel Cash card allows you to choose from millions of providers when shopping on the Internet.

When you use the card in shops or online, the fee is EUR 1.–, USD 1.– or CHF 1.–.

Travel Cash Card - Service

If lost or stolen, the Card will be replaced worldwide free of charge and including the remaining balance by courier. Unlike other cards, Swiss Bankers Travel Cash Card is not tied to your bank account. Moreover, thanks to Mastercard SecureCode / Identity Check, the Card offers added protection against online card fraud.

The replacement card is immediately delivered by courier. Customers located in Europe will generally receive their replacement card on the following working day, customers in the USA in average after two working days, and customers in farther countries will receive it from three working days on. This quick replacement is only possible because no name is printed on the Travel Cash card and the Swiss Bankers Customer Service can ship the replacement card immediately. The delivery of a Travel Cash replacement card is free of charge worldwide. If you have activated your card for mobile payments such as Apple Pay or Samsung Pay, your replacement card will be ready for virtual use on your smartwatch or smartphone in real time after having requested it.