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Frequently asked questions about the Mastercard Prepaid card

Do you have any general questions about your card related to PIN codes, security, mobile payments, services or Swiss Bankers? You can find the answer in our general FAQs

Master Prepaid Card

Mastercard Prepaid is available to everyone in the Swiss Bankers online shop, at 150 SBB stations and at selected banks. Please visit Outlets for a current list of distributors.
 

Cards are issued to all customers:
a. aged 16 years and over, without an authorization
b. under 16, without a lower age limit, with an authorization of their legal representative.

Any cardholder (beneficiary owner) may hold only one Mastercard Prepaid Card.

The card is registered by Swiss Bankers Prepaid Services AG under the name, address, nationality and date of birth of the cardholder (beneficial owner). The name is not shown on the card.

When purchasing a Mastercard Prepaid, customers receive a copy of the General Terms and Conditions as well as information about the card and the «My Card» app. The PIN and the Internet code are shipped separately from the card.

Mastercard Prepaid - Reloading and using the card

The cardholder or other persons can load funds to the card, i.e. to the corresponding card account. Swiss Bankers Prepaid Services AG reserves the right to restrict the circle of these persons.

Mastercard Prepaid is available to everyone in the Swiss Bankers online shop, at 150 SBB stations and at selected banks. It can always be reloaded with funds where it was obtained. In addition, you can reload your card via «My Card» app using a credit card or PostFinance card as well as via e-banking. The card cannot be reloaded by Swiss Bankers Customer Service.

Minimum load amount CHF 100.–. Maximum load amount resp. card balance CHF 10,000.–.

If you load your Mastercard Prepaid online via e-banking, the amount will be credited to your card as soon as it is received – usually within around two business days. You can load your card quickly and easily using a credit card or PostFinance card in the «My Card» app. It is also possible to load your card directly at one of our distribution partner locations. In both cases, the amount will be credited to your card within 15 minutes.

If you order and load the Mastercard Prepaid online at Swiss Bankers:

  • By e-banking: free of charge about two workdays
  • Using the PostFinance Card via the «My Card» app - fast loading within 15 minutes: CHF 6.–
  • By credit card via the «My Card» app - fast loading within 15 minutes: 1.5% on the total amount

Distribution partner fees may vary.
 

Swiss Bankers charges no fees for payments in shops or online.