Travel Cash including the Hotelcard

The additional service is completely free of charge for customers. However, a Travel Cash cardholder is obliged to pay the full amount invoiced by the hotel using the Travel Cash Card and must first ensure that sufficient funds are available.

The customer can use the offers as often as they wish, always without additional costs.

As this additional service is free of charge, cancellation is not necessary. However, this additional service can only be used as long as the cardholder is in possession of a valid Travel Cash Card (note the expiry date of the card). If a hotel booking is cancelled, the customer is obliged to contact the hotel directly. In this case, the hotel’s cancellation conditions apply.

No, only the Travel Cash cardholder who ordered the card is entitled to use this service. With a Travel Cash Card you can book one room at a time; this applies to single, double or even family rooms. Every room on the Hotelcard.com portal is available.

No. Payment is only made at the hotel when the customer pays the bill.

The prices listed on www.hotelcard.com are always per room and night. You can see in the room types listed at the hotel whether breakfast is included or not.

No, that is not possible. You can find out how to book a hotel here.

Since the Hotelcard is valid per room, you can only book one room with one Hotelcard, regardless of whether it’s a single room, a double room or a shared room.

Please also note that the Hotelcard is personal and non-transferable. This means that the person whose name appears on the card must also be the one who stays at the hotel.

To change or cancel a booking request that you have already sent, please contact the hotel directly.