Services

Customer service

If you can’t find the answer you’re looking for in the FAQ or want to speak to us directly, contact Swiss Bankers customer service on +41 31 710 12 15.

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Swiss Bankers App

The Swiss Bankers app provides you with a variety of options and attractive services for your prepaid credit card. Take advantage of this and make cashless payment even easier, more secure and more manageable.

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Top up your card

You can top up your Life and Travel cards at every outlet, via the Swiss Bankers app, in our customer portal or via online banking. Visit your bank to top up your Prime card.

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Change your PIN

You can change your PIN code of your prepaid credit card at ATMs and post office cash dispensers in Switzerland, via the Swiss Bankers app or by calling our customer service team.

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Card account

Check transactions, account balance and more in your card account. To do this, log in via the customer portal or the Swiss Bankers app.

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Mobile payment

Mobile payments for Swiss Bankers prepaid credit cards: you pay conveniently with your mobile phone or your smartwatch via Apple Pay, Google Pay or Samsung Pay.

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Outlets

Swiss Bankers Travel and Mastercard Prepaid is available at various outlets.

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Cash order

Order cash in more than 70 currencies easily by phone, e-banking or at some counters for your next holiday or trip abroad.

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Country information

Here you can find important advice and useful information of travel destinations across the globe.

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ATMs around the world

Search for an ATM. Find an ATM near you. Withdraw cash with low fees around the world.

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Downloads

Downloads: download brochures and forms for Swiss Bankers prepaid credit cards.

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