Always safe – even if you have lost your card

Proceed as follows if your card should ever fall into the wrong hands:

  • Block the card yourself with one click via the Swiss Bankers app as soon as you notice the loss. This way, fraudulent transactions cannot compromise your current budget.
  • Or have your card blocked by our customer service on +41 31 710 12 15.
  • Whether the card is stolen or lost – either way, a replacement card with the balance of the missing or stolen card will be sent to you – a call to customer service is all it takes.