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Customer Service

Ask us for more information

Phone +41 (0)31 710 12 15
Fax +41 (0)31 710 12 05
Contact Form

 

 


Travel Cash Customer Service for cardholders

Call +41 31 710 12 15 from anywhere in the world (in Switzerland, call 031 710 12 15) to reach our Customer Service.

Step 1  
Select the language of your choice:  
Press 1: German  
Press 2: French  
Press 3: English  
Press 4: Italian  
  
Step 2  
Enter any of the following:  
Press 1: Consult Card value (balance)  
Press 2: Consult last 5 withdrawals  
Press 3: Change PIN  
Press 4: Replace lost/stolen Cards
             (7 days, 8 AM - 10 PM / Swiss time) 		 
Press 5: Customer representative
             (Mon - Fri, 8 AM - 5 PM / Swiss time) 		 

To find out about Card balance (Press 1) or the last 5 withdrawals (Press 2) or to change your PIN (Press 3), please enter your Card number and PIN and confirm by pressing #.

 

If you forgot your PIN, please call Customer Service (Mon to Friday 8:00 a.m. to 5 p.m.). You will receive a new card in the mail (sorry, a charge applies).

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